Repair of faulty streetlights
This standard applies if we provide you with customer connection services.
- If a streetlight is faulty, please let us know. We will normally repair it within 12 business days.
- If the following apply to you, then you are entitled to a $15 credit on your account:
- You are the owner or occupier whose premises abut that part of the street usually lit by the streetlight; and
- You are the first person to report that the streetlight is faulty; and
- We fail to fix that streetlight within 12 business days.
- This standard only applies to street lighting systems owned or maintained by us.
How do I apply for a credit?
Simply call us on 13 23 56 and ask to be assessed for a Guaranteed Customer Service Standard Payment.