How To Read Your Account
Your energy bill
This guide to our business customers' energy bill demonstrates how easy it is to find all of the vital information you require.
Please note that this is a sample of a NSW customer's bill. Some customers may have additional line items or information relevant to their energy contract or state. See notes below for exceptions regarding countrygreen® customers and QLD customers.
Click on the image below to enlarge, then move your cursor over any number on the bill for a simple explanation of terms and calculations.
If you purchase renewable energy, the related cost can be found under the Metering and Other Charges heading on page two of your bill. The greenhouse gas graph on page two will also reflect a reduction in emissions thanks to your contribution toward renewable energy.
The QLD 13% Gas Scheme Fee
relates to a mandatory gas scheme that was introduced by the QLD Government on 1 January 2005. The scheme, which is designed to diversify QLD's energy mix and encourage the use of gas, requires Country Energy to source 13 per cent of our QLD customers' electricity from QLD gas-fired power generators. This fee can be found under the Market Participation heading on page two of your bill.
Removal of Queensland Community Ambulance Cover Levy
On 14 June 2011, Premier Anna Bligh announced the removal of the Community Ambulance Cover (CAC) levy for Queensland electricity customers from 1 July 2011.
What does this mean?
The removal of the CAC levy means that Queenslanders will no longer be required to pay the CAC levy amount of $112.98 per year in order to receive ambulance cover.
From 1 July 2011, Queenslanders will receive ambulance services throughout Australia, free of charge. The Queensland Government will cover the cost of ambulance services from 1 July 2011.
Who will this impact?
The removal of the CAC levy will affect all Queensland electricity customers, including both residential and business customers. Neither category of customer will be required to pay the CAC levy from 1 July 2011.
When will the change take effect?
From 1 July 2011, Queensland customers will not be charged the CAC levy on their electricity bill. Queensland customers’ first electricity account after 30 June 2011 should only include a charge for the CAC levy for the number of days up to and including 30 June 2011.
If I already owe the CAC levy for a period prior to 1 July 2011, will I still have to pay?
Yes. The removal of the CAC levy does not remove any existing liability to pay the levy. If you owe the CAC levy for any period prior to 1 July 2011, Origin Energy is still required to recover it from you on behalf of the Office of State Revenue.
Other account management tools
Read Queensland Premier Anna Bligh's media release
explaining the government's decision to remove the levy.
E-bill allows you to view and download current and historic invoice data, with the ability to check and upload information electronically into your own financial system. You'll receive an email letting you know your invoices are ready, then using your username and password, you can view your tax invoices online. The most efficient solution to processing multiple invoices for multiple sites.
energy.web allows you to access account details, including previous bills, payment and transaction history; monitor energy consumption on a day-to-day basis; view and compare energy usage in chart and tabular form - including downloading data for analysis; and pay your bills online by credit card.
For more information about your new look bill or to sign up for E-bill and energy.web contact your account manager or phone our National Business Centre on 13 23 57.