Welcome to Origin
Effective 1 March 2011, Origin purchased Country Energy's electricity and gas retailing business. Origin is now the new electricity retailer for most of Country Energy's electricity and some gas customers. Origin and Country Energy have been working together to integrate the businesses so that the transition from Country Energy to Origin happens smoothly and without any inconvenience to customers.
Frequently Asked Questions
I’m a Country Energy electricity customer, how will this change affect me?
Your electricity supply will not be affected in any way and you do not need to do anything. Your prices will not change on 1 March 2011, and the convenient payment options you currently enjoy will go unchanged.
I’m a Country Energy natural gas customer, how will this change affect me?
If you live in NSW or the ACT, your natural gas account will remain with Country Energy until on or about 1 October 2014, at which point Origin will become your gas retailer. Until then, Origin will support Country Energy as they continue to provide gas to your property.
Who is Origin?
Origin is an energy retailer you can count on. With more than 4.6 million customers choosing Origin for their electricity, natural gas and LPG needs, Origin is the largest energy retailer in the country. Origin's commitment to sustainability and the environment means Origin is also helping to build a better tomorrow for everyone. For more information please click here
Who do I contact for account enquiries?
From questions about your bill, to getting power connected when you move – if you need to speak with someone about your energy supply, please continue to call Country Energy on 13 23 56.
Who will now own and operate the Country Energy electricity distribution network?
The poles and wires in NSW that supply electricity to properties (the distribution network) will continue to be owned and operated by the current service provider which remains owned by the NSW State Government.