Punctuality in keeping appointments
This standard applies if we provide you with customer connection services and/or we supply electricity to you.
- If we make an appointment with you we aim to be on time.
- If we are more than 15 minutes late without contacting you, then you are entitled to a $25 account credit.
- It is important that we honour our appointments. However sometimes unforeseen circumstances may cause us to reschedule. If this is the case we will notify you as soon as possible.
How do I apply for a credit?
Simply call us on 13 23 56 and ask to be assessed for a Guaranteed Customer Service Standard Payment.