country support

Country Support is about helping our customers in times of hardship, with long term payment solutions - not just short term fixes.

providing a helping hand

We know that great customer service means helping customers through the tough times as well as the good. When times get tough, the last thing customers want to worry about is how to keep essential services like gas and electricity running.

Country Support is about providing country and coastal customers with long term payment solutions - not just short term fixes. Through the program we can provide support during times of drought, unemployment, family changes - in fact, during any circumstances when hardship affects you and your family.

Through Country Support we can work with customers to tailor solutions to their individual needs. Developing a solution will be a mutual process between you and Country Energy and will be treated with the utmost confidentiality.

how does Country Support work?

A dedicated Country Support team will work with each customer to tailor a solution to assist them through times of hardship.

Depending on a customer’s needs, this support team
can offer:

• Advice on the best payment solutions available to make payments manageable. Designed to suit a customer’s individual circumstances, these payment solutions include extended and easy payment plans and access to Centrepay facilities provided by Centrelink.*
• Advice on the relevant concessions available, from pensioner to life support rebates. Free referral to registered financial support and community organisations on a voluntary basis as required.
• Energy consumption information and advice on ways to make cost savings.
• Incentives designed to reduce the repayment amount including fee removal and deposit refunds.*

*Conditions Apply

who is eligible?

We know that hardship can come in many forms:

• Ill health
• Loss of a job or income
• Separation or other family changes
• Low incomes
• Disability or death of a family member

Any residential or rural residential customer who is
experiencing any form of long term or temporary hardship
is eligible to apply for Country Support.

how do you apply?

• Call 13 23 56 and ask to speak to a Customer Service Adviser about Country Support
• Drop into your nearest Customer Service Centre
• or Email us at

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