worried about paying your energy bill?

No matter what your circumstances, there are times when financial hardship might affect you and your family. When bills become hard to pay, the last thing you want to worry about is how to keep essential services like gas and electricity running.

At Country Energy, we want all our customers to have continued access to energy services, and may be able to offer flexible arrangements to help you achieve this. If you are concerned about meeting a payment on time, please contact us.

We will try to develop a solution taking into account your personal situation.

We may be able to help you

• review your energy consumption and make cost savings
• make manageable regular instalments
• obtain automatic deductions via the Centrepay facility offered by Centrelink
• receive assistance from a registered community organisation that might provide you with vouchers to meet partial or full bill payment
• claim all relevant concessions that you are eligible for, including pensioner and life support rebates (conditions apply)

To assist, you can also view charters for our NSW and Victorian customers who have payment difficulties.

We also have an initiative called Country Support to assist customers who are experiencing hardship.

The most important thing to remember is to contact us immediately if you are having problems paying your bill.

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