This standard applies if we provide you with customer connection services and/or we supply electricity to you.

• If we make an appointment with you we aim to be on time.
• If we are more than 15 minutes late without contacting you, then you are entitled to a $25 account credit.
• It is important that we honour our appointments. However sometimes unforeseen circumstances may cause us to reschedule. If this is the case we will notify you as soon as possible.