This standard applies if we provide you with customer connection services.

• From time to time we will need to work on our distribution network to improve it, undertake maintenance or connect a new customer. This may mean we need to interrupt your supply of electricity.
• If we do not give you at least 2 business days notice of our intention to interrupt your electricity supply, or we interrupt your electricity supply for longer than the time we indicated to you when we gave you notice, then you are entitled to a $20 credit on your account.
• This Standard does not apply to any interruption of supply that arises for the purpose of enabling us to carry out emergency work or from other circumstances beyond our control.
• We may at any time temporarily disconnect your premises or interrupt the supply of electricity if we believe it is necessary to avoid danger to life or property, or to prevent interference with the supply to other customers, or for the purpose of connecting or restoring supply to other customers.
• Subject to our Guaranteed Customer Service Standard in respect of planned interruptions, we are not required to give notice of such temporary disconnections, but we will take reasonable steps to ensure they are as brief as possible.