This standard applies if we provide you with customer connection services.

• If we do not connect you to our distribution network (or increase the maximum capacity of your premises' existing connection to our network) on or before the day agreed with you, as set out below, you are entitled to a $60 credit on your account for each day that we are late, up to a maximum amount of $300.
• Where the connection is required at a distance in excess of 20km from a staffed Field Service Centre, we will connect you on or before an agreed time.
• If the premises to be connected is located within 20km of a staffed Field Service Centre, and your request is received before 3:00pm on a business day, we can connect your premises by the end of the following business day.
• If your request is received after 3:00pm on a business day we can connect your premises by the end of the second business day following the day the request was made.
• In order for this Standard to apply, the equipment required to supply electricity to you must be in place at your existing premises or, if the premises are new, the meter and service must have been installed and an inspection completed and approved, at the new premises.