Your energy bill

This guide to our business customers' energy bill demonstrates how easy it is to find all of the vital information you require.

Please note that this is a sample of a NSW customer's bill. Some customers may have additional line items or information relevant to their energy contract or state. See notes below for exceptions regarding countrygreen^® customers and QLD customers.

Click on the image below to enlarge, then move your cursor over any number on the bill for a simple explanation of terms and calculations.

countrygreen^® customers

If you purchase renewable energy, the related cost can be found under the Metering and Other Charges heading on page two of your bill. The greenhouse gas graph on page two will also reflect a reduction in emissions thanks to your contribution toward renewable energy.

QLD customers

There are two line items that appear only on QLD customers' bills - the QLD 13% Gas Scheme Fee and the Community Ambulance Levy.

The QLD 13% Gas Scheme Fee relates to a mandatory gas scheme that was introduced by the QLD Government on 1 January 2005. The scheme, which is designed to diversify QLD's energy mix and encourage the use of gas, requires Country Energy to source 13 per cent of our QLD customers' electricity from QLD gas-fired power generators. This fee can be found under the Market Participation heading on page two of your bill.

The Community Ambulance Levy is a compulsory levy collected via electricity accounts for all QLD residents and businesses, excepting those that are eligible for an exemption. This levy, also known as Community Ambulance Cover (CAC), was introduced on 1 July 2003 and replaced the previous voluntary QLD Ambulance Cover (QAS) subscription scheme. This levy can be found under the Metering and Other Charges heading on page two of your bill.

Other account management tools

E-bill allows you to view and download current and historic invoice data, with the ability to check and upload information electronically into your own financial system. You'll receive an email letting you know your invoices are ready, then using your username and password, you can view your tax invoices online. The most efficient solution to processing multiple invoices for multiple sites.

energy.web allows you to access account details, including previous bills, payment and transaction history; monitor energy consumption on a day-to-day basis; view and compare energy usage in chart and tabular form - including downloading data for analysis; and pay your bills online by credit card.

For more information about your new look bill or to sign up for E-bill and energy.web contact your account manager or phone our National Business Centre on 13 23 57.